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Frequently Asked Questions

Find out more about our

West Bridgford trial

What’s on offer for eligible West Bridgford households?

The West Bridgford LV Connect and Manage pilot scheme offers a free ICU branded fast charge electric vehicle charging point, fully installed into eligible houses. It includes all associated installation costs and you’ll avoid any costly and disruptive upgrade work that may be required to support the equipment. This could save home-owners around £3,000. As part of the trial we’ll be managing the charge rate that you receive through your EV Charger during busy times. You’ll never get less than a trickle charge and, most of the time, when network capacity allows, you will automatically get a fast charge.  
That means your car will charge in half the time that it would compared to using a trickle charge. If you need to charge it during peak times, then you’ll never get less than your standard trickle charge.  If you don’t already have an EV but you’re interested in getting involved, then we could fit you a charger – free of charge – and your support will help us with vital research…. without you having to do a thing!

What’s the catch – why don’t I have to pay?

There isn’t a catch. The equipment and installation are offered as part of a pilot scheme to research the effects of households using electric vehicle charger equipment. It is anticipated that in the future there will be many more electric vehicles on our roads and so WPD is looking at ways to enable everyone to connect their low carbon technologies (electric vehicles, solar panels, heat pumps) and manage their combined effects on the electricity network. Usage will be monitored for 12 months to assess how well this works.  The trial will help to develop ways to provide equal access to a high quality, fast, consistent and managed connection to the electricity network via low carbon technology.

How many households are you looking for?

The project is restricted to a maximum of 50 households and so supply of the equipment will be offered on a first come first served basis to houses in the eligible area.

Why is WPD doing this?

It is running the LV Connect and Manage programme to research and develop ways to manage the capacity of the electricity network for the long term. This programme has no targets or aims to sell services or products. WPD recognises the issues of clustering of low carbon technologies and the stresses that they can cause on the network. This project looks at how the benefits can be harnessed.


What would I get out of the LV Connect and Manage programme?


If you’re eligible for the scheme, you could get an ICU branded electric vehicle fast charger installed into your house, free of charge. All equipment and installation are provided free of charge as part of the trial and you’ll avoid any costly and disruptive upgrade work to your electricity supply.  All installations are undertaken by a team of accredited WPD representatives. As part of the trial we’ll manage the charge rate that you receive through your EV Charger during busy times. You’ll never get less than a trickle charge and, most of the time, when network capacity allows, you will automatically get a fast charge. That means your car will charge in half the time that it would compared to using a trickle charge. If you need to charge it during peak times, then you’ll never get less than your standard trickle charge. 
Your electricity supply would operate as normal and anonymous data will be collected from all households involved in the project to analyse the impact of the charging rates. After the 12-month trial, has ended, you can keep the equipment, free of charge or request it to be removed, at which point it will be decommissioned and removed.



By being part of this pilot project you’ll also be contributing to research that enables energy companies to look at the long-term benefits of using and managing electricity in different ways, helping to create a future where our reliance on peak time energy use is reduced. Ultimately, this will help to build a greener future.


I don’t have an electric car – can I still take part?

Yes!  If you live in an eligible property then you could still take part – but having an EV charger installed in your house not only could you be helping with really important research, but it wont cost you a penny and your electricity bills will stay the same.  It’s a great way to add value to your property and the kit will remain yours at the end of the trial.  Plus, if you decide to get an EV in the future then your charger is ready to use!

I think I’ve got an old style cut-out fuse, will this affect my eligibility?


No, as part of the installation process all cut-out fuses that require an upgrade will be changed free of charge.


What’s the long-term benefit to distribution network operators like WPD?


The long-term benefit of these projects, and others like them, is to contribute to a way of using, generating and storing electricity which is more effective, efficient and environmentally friendly. It will help to reduce the high peaks of energy use and to distribute use more evenly through the day. Managing these demands will help to reduce the need for new power stations in the future and will help to contribute towards keeping energy prices from rising.


I like the sound of this – how do I sign up?


Firstly, we need to make sure you’re eligible for the trial – if you live in West Bridgford then we’d love to hear from you. You can get in touch with us here. We will check that your property is one of the 800 houses in the area that are eligible to get involved in the scheme, and if you are then we’ll arrange for a convenient time and date to come to you to discuss it in more detail. You’ll need to have the consent of the property owner and we’ll do a simple home installation check to ensure that your property is suitable. Usually, it’ll take no more than four weeks to sign you up and have a unit installed, if you’re eligible.


What happens if I move house during the trial?


Don’t worry – if you move house during the trial then we can either transfer the kit to the new homeowner or we can remove it from the property, free of charge.


What happens if I get rid of my electric car during the trial?

If you stop using your electric car then we can remove the electric charger from your property, free of charge.


Is there any risk associated with the equipment that you’ll be installing?


No, the equipment is standard, CE marked and the ICU charger is approved by the Government Office for Ultra Low Emissions. The project uses proven technology to record data about electricity usage. There is no risk associated with installation or maintenance of the equipment.


Is there anything that will stop me from benefiting from a fast charge rate?


Some models of electric car don’t accept fast charge and will automatically draw electricity as a trickle charge – please consult your manufacturer’s details to find out about your car.


What will you do with all the information about me and my electricity usage?


This project is being managed by the Big Wheel (http://thebigwheel.org.uk/), which is a Nottingham based charity. All your data will be kept securely and will only be used for the purposes of this trial. Your data will never be used to look specifically at your household activities, but will be aggregated over all the trial participants. It will not be used for any selling purposes and will not be given to any third parties other than Western Power Distribution and its approved installation representatives. At the end of the project all your personal information will be destroyed.


I don’t have a garage – can I still have a charging point?


Yes, you can still take part. You don’t need to have a garage to have a charging point.


I live in a terraced house – can I still have a charging point?


Yes, if you an electric vehicle can access the charging point, you can still get involved.


Couldn’t I get a grant towards the cost of an electric charger through the Government?


Yes, there is a government initiative to support the purchase and installation of electric vehicle chargers. Grants are available to cover part of the costs of the equipment, but they do not currently cover the full purchase costs nor the installation costs. You can view more information here.


What is the installation process?


Once we’ve done a home installation inspection and you’ve signed up to the LV Connect and Manage pilot we’ll arrange for the installation technicians to get in touch with you over the telephone or by email. They’ll arrange an installation time and date with you. After the installation, has taken place we’ll keep in touch with you to ensure you’re happy with the equipment and the pilot programme – and we’ll help with any support that you might need. The equipment also comes with diagnostic tools and a manufacturer’s warranty. You can contact us here: https://www.gov.uk/government/collections/plug-in-vehicle-chargepoint-grants


What happens at the end of the 12-month LV Connect and Manage project?

At the end of the project we’ll ask you to participate in a short survey about the equipment and the service that you’ve received. We’ll also give you the option to either keep the electric vehicle charger or to have it removed, free of charge. If you decide to keep the equipment, then the manufacturer’s warranty will be passed onto you and you will be responsible for all future maintenance.


I’ve got equipment installed as part of the project but I need some help – who do I contact?


If you’re part of the West Bridgford trial, then you can ring the Big Wheel team on 0115 924 1902.


What if the equipment gets damaged during the trial?


Call the emergency contact number on 0800 678 3105 and the customer care team will help you.


I’m on WPD’s Priority Service Register, can I still take part?

For this project, Western Power Distribution will not actively target any customers on the Priority Services Register (PSR) during the recruitment process.


However, Western Power Distribution acknowledges that some PSR customers may contact us to participate in the trial, if they become aware of the project during general media-based and other dissemination channels. In such cases, the implications of the trial will be explained in full. If the customer remains committed to participate, Western Power Distribution will carefully consider their involvement on an individual basis. Western Power Distribution will carry out a suitable risk assessment as part of the project design, and prior to installation, to ensure that no customer is put at additional risk.


Western Power Distribution will also take the opportunity, during the customer engagement process, to raise customers’ awareness of the PSR.  These details can be found here – www.westernpower.co.uk/about-us/Priority-Services.aspx

My neighbours are taking part in the trial – will it affect me?

No, if your neighbours are taking part in the trial then it will have no adverse impact on your electricity supply. By taking part in the pilot project, your neighbours are helping to increase the resilience of the electricity network in your area.


What’s the difference between this trial and Electric Nation?

The LV Connect & Manage trial provides a free charger, installation and you’ll avoid any costly and disruptive upgrade work to your electricity supply. Both schemes provide ICU chargers. Electric Nation can, after communication with the homeowner change fast load to trickle charge or no charge at all using mobile telecommunications networks. The LV Connect & Manage trial will automatically manage the demand for electricity into your home providing a faster charge during non-peak times and always providing at least a trickle charge. Telecommunications capability will be available through the electricity network. LV Connect & Manage is the first pilot of its kind in the UK and by getting involved you’ll help to define new ways to manage the way that we use and distribute electricity.


Can I see Western Power Distribution’s Business Plan?


Yes. It’s available on their website here: https://www.westernpower.co.uk/About-us/Stakeholder-information/Our-Future-Business-Plan.aspx

What if I have a power cut or concern about my electricity cables or substation?


Dial the national freephone number – 105 – from a landline or most mobile phones.


Which EV Charging Equipment will be installed into my house?


The LV Connect & Manage trial will use the ICU Eve Mini. The ICU Eve Mini is the latest in the line of ICU’s “solid smartware” charge points with next generation smart module and a full colour display with adjustable brightness giving clear instructions and information on your charging transaction.
For further information on the ICU Eve Mini please visit the ICU Eve Mini page on the ICU website.


Why have you chosen ICU?


ICU Charging Equipment has been developing EV chargers since 2008. With some 30,000 chargers worldwide, ICU has proven knowledge and experience in charging EVs. The chargers that ICU produces at its headquarters in Holland using European A-grade components are suited for every EV and all locations.
ICU is very proud to add the LV Connect & Manage project to its portfolio of smart grid projects. These projects seek to understand how we can make the most efficient use of the current electricity infrastructure as we embrace the energy transition including the electrification of transport.
ICU focuses on supplying reliable, intelligent – “solid smartware” – charge points with a long lifetime and functionality which, in combination, help to bring down the total cost of ownership of charging infrastructure. Benefits of ICU fast chargers include:


  • Insight into charging data: you can view the details of your charging history remotely e.g. in a web portal or an app.

    Reimbursement of energy costs: if you’re using your car for business use, you can easily claim back the costs for ‘refuelling’ at home from your company.

  • Cheaper, greener charging: charging can be controlled remotely, e.g. when electricity is cheaper or when more renewable energy is being produced.

  • Faster, safer, smarter charging: chargers can safely charge at maximum capacity which is several times faster than a standard wall socket. In addition, they can potentially be controlled dynamically to optimise charging speed based on the (instantaneous) available capacity in the local power supply.

  • Fast support: if you have an issue with a charge point, this can usually be diagnosed and often fixed remotely, without having to wait for a service engineer to visit the charge point and hoping that the issue can be fixed first time.

  • Software updates: you can benefit from the latest functionality of the charge point as software updates can be carried out ‘over the air’, just like with your smart phone.

  • Access control: potentially you can also see the charging details of different users or even limit access to your charge point to certain individuals.

  • Car compatibility: ICU chargers are tested with all electric vehicles.

  • Flexibility: ICU chargers come in different variants – e.g. 3.7kW-22kW, socket or tethered cable, pole or wall mount – meaning there is always the right product for your charging needs.


ICU’s parent company is Alfen B.V. Alfen was founded in 1937 and, in addition to EV chargers, is a key European player in the supplier of products and services for the electricity grid including transformer substations, substation automation devices, mini-grids, industrial switchgear and large scale battery storage.
  


For more information about Alfen and ICU please visit www.alfen.com and www.icu-charging-stations.co.uk.

Find out more about our

Furzton trial

What’s on offer for eligible Furzton households?

The Furzton LV Connect and Manage pilot scheme offers a free battery, fully installed into the garage of your house, primarily to households with PV panels already fitted. It also includes all associated installation costs and any upgrades to the electricity network that may be required to support the equipment. This could save home-owners many thousands of pounds.

What’s the catch – why don’t I have to pay?

The equipment and installation are offered as part of a pilot scheme to research the effects of households using electric battery storage equipment. It allows householders to connect their renewable technology for the good of all. It is anticipated that in the future there will be many more home storage users and so Western Power Distribution are looking at ways to increase the capacity of the electricity network by encouraging people to create and store their own electricity. Useage will be monitored for 12 months to assess how well this works.

How many households are you looking for?

The project is restricted to a maximum of 50 households and so supply will be offered on a first come first served basis initially to homeowners with PV panels who want to create and store their own power. There may then be some households that don’t have PVs that will be considered for the trial.

Why are Western Power Distribution doing this?

Western Power Distribution are running the LV Connect and Manage programme to research and develop ways to optimise the capacity of the electricity network for the long term. This programme has no targets or aims to sell services or products.


Western Power Distribution recognises the issue of ‘clustering’ of low carbon technologies which stress the network. By carrying out projects such as this, they can learn ways to spread the load.

What would I get out of the LV Connect and Manage programme?

If you’re eligible for the scheme, you could get a battery installed into your house, free of charge. All equipment, installation and any necessary electricity upgrade works within your home would be included in the programme. Eg. sometimes a cutout fuse is needed which would be included.


All installations are undertaken by a team of professional and qualified Western Power Distribution representatives. The equipment could provide you with free electricity that you have created through your Solar Panels that you can use at a more convenient time for you. Your electricity supply would operate as normal and anonymous data would be collected from all households involved in the project to analyse the impact of the charging rates.


After the 12 month trial has ended, you are able to keep the equipment, free of charge or request it to be removed, at which point it will be decommissioned and removed. If you decide to keep it (the product comes with a 10 year warranty) – we may ask you to sign a maintenance agreement with a specialist contractor as your relationship with Western Power Distribution would come to an end.


By being part of this pilot project you’ll also be contributing to research that allows energy companies to look at the long term benefits of using electricity in different ways, which will help to create a future where our reliance on peak time energy use is reduced. Ultimately, this will help to build a greener future.

What’s the long term benefit to energy distributors such as Western Power Distribution?

The long term benefit of these projects – and others like them – is to contribute to a way of using, generating and storing electricity which is more effective, efficient and environmentally friendly. It will help to reduce the high peaks of energy use and to distribute use more evenly through the day. Managing these demands will help to reduce the need for new power stations in the future and will help to contribute towards keeping energy prices from rising.

I like the sound of this – how do I sign up?

Firstly, we need to make sure you’re eligible for the trail – if you have Photovoltaic panels (solar panels) on your roof and live in Furzton then we’d love to hear from you. You can get in touch with us here. We will check that your property is one of the houses in the area that are eligible to get involved in the scheme, and if you are then we’ll arrange for a convenient time and date to come to you to discuss it in more detail. You’ll need to have the consent of the property owner and we’ll do a simple home installation check to ensure that your property is suitable. Usually, it’ll take no more than 4 weeks to sign you up and have a unit installed, if you’re eligible.

What happens if I move house during the trial?

Don’t worry – if you move house during the trial then we can either transfer the kit to the new homeowner or we can remove it from the property, free of charge. It is not possible to take the equipment with you as the boundaries of this project are very tight.

What happens if I get rid of my Photovoltaic Panels during the trial?

If for some reason, you take your panels off your house, then we can remove the battery and associated kit from your property, free of charge.

Is there any risk associated with the equipment that you’ll be installing?

No, the equipment is standard and the battery is approved by the Government Office for Ultra Low Emissions. The project uses proven technology to record data about electricity useage. There is no risk associated with installation or maintenance of the equipment.

What happens if there’s a problem with the equipment whilst I’m using it – if it gets broken or stops working?

Give us a ring on 0800 678 3105 and we’ll either help you over the telephone or we’ll send a technician to come and look at it.

What will you do with all the information about me and my electricity usage?

This project is being managed by Dairy Communications Limited (www.thedairyagency.co.uk), which is a Nottingham based marketing and research company. All of your data will be kept securely and will only be used for the purposes of this trial. Your data will never be used to look specifically at your household activities, but will be aggregated over all the trial participants. It will not be used for any selling purposes and will not be given to any third parties other than Western Power Distribution and it’s approved installation representatives. At the end of the project all your personal information will be destroyed.

I don’t have a garage – can I still have a battery?

We would need to carry out a survey of your property as we do need a dry area to fit the battery and associated kit.

Couldn’t I get a grant towards the cost of battery through the Government?

No, there aren’t any government grants available for this kind of technology currently.

What is the installation process?

Once we’ve done a home installation inspection and you’ve signed up to the LV Connect and Manage pilot we’ll arrange for the installation technicians to get in touch with you over the telephone. They’ll arrange an installation time and date with you. Installation normally takes between half and one full day and will not affect your electricity supply or that of your neighbours. After the installation has taken place we’ll keep in touch with you to ensure you’re happy with the equipment and the pilot programme – and we’ll help with any support that you might need. You can contact us on 0115 977 0221 or by emailing furzton@wpdconnectandmanage.co.uk

What if I am on the Priority Service Register?

For this project, Western Power Distribution will not actively target any customers on the Priority Services Register (PSR) during the recruitment process.


However, Western Power Distribution acknowledges that some PSR customers may contact us to participate in the trial, if they become aware of the project during general media-based and other dissemination channels. In such cases, the implications of the trial will be explained in full. If the customer remains committed to participate, Western Power Distribution will carefully consider their involvement on an individual basis. Western Power Distribution will carry out a suitable risk assessment as part of the project design, and prior to installation, to ensure that no customer is put at additional risk.


Western Power Distribution will also take the opportunity, during the customer engagement process, to raise customers’ awareness of the PSR.  These details can be found here – www.westernpower.co.uk/about-us/Priority-Services.aspx

What happens at the end of the 12 month LV Connect and Manage project?

At the end of the project we’ll ask you to participate in a short survey about the equipment and the service that you’ve received. We’ll also give you the option to either keep the battery or have it removed, free of charge.

Who owns the equipment that is installed during the trial period?

Western Power Distribution will own all of the equipment during the trial period – but at the end of the project ownership will transfer to the householder. If you decide to keep it (the product comes with a 10 year warranty) – we may ask you to sign a maintenance agreement with a specialist contractor as your relationship with WPD would come to an end.

Will it affect my home insurance costs?

In most cases your home insurance will not be affected. However, we advise that you contact your insurer to advise that you might be going ahead with the installation of this equipment.

What if I damage the equipment during the trial?

Give us a ring on 0800 678 3105 and we’ll either help you over the telephone or we’ll send a technician to come and look at it.